Refund Policy

At Dove & Thread, your satisfaction is our priority. Our products are sold through our retail partners — Amazon.com, and Walmart.com for customers in the United States — and refunds are processed in accordance with the return and refund policies of the store you purchased from.

Returns Through Amazon

Amazon orders are sold and fulfilled through Amazon, so returns and refunds are handled directly by Amazon's customer service team.

To return a Dove & Thread product purchased on Amazon:

1. Log in to your Amazon account
2. Go to "Your Orders"
3. Find the Dove & Thread product you wish to return
4. Click "Return or Replace Items"
5. Follow the instructions to complete your return

Returns Through Walmart

Walmart orders — whether fulfilled by Walmart Fulfillment Services from a US warehouse or shipped directly from our facility in India — are returned through your Walmart account. You will never be asked to post an item back to India: return instructions always use a US address, or a returnless refund is issued.

To return a Dove & Thread product purchased on Walmart.com:

1. Log in to your Walmart.com account
2. Go to "Purchase History"
3. Select the Dove & Thread item and choose "Start a return"
4. Follow the instructions provided to complete your return

Return Eligibility

Return eligibility is determined by the policies of the store you purchased from. Generally, items can be returned within 30 days of delivery — the exact window for your item is shown on your order page. The product should be in its original condition with tags attached and original packaging when possible.

Refund Processing

Once the store receives and processes your return, refunds are typically issued within 3-5 business days. The refund will be credited to your original payment method.

Questions?

For specific questions about your return or refund, please contact the customer service of the store you ordered from — Amazon or Walmart — directly through your account, or reach out to us by email at support@doveandthread.com or via WhatsApp and we'll do our best to assist you.

View Amazon Return Policy View Walmart Return Policy