Frequently Asked Questions
Luxury bedding and bath essentials, designed in Australia and crafted with care.
Purchases are made through Amazon. Amazon manages payment, delivery timelines, tracking, and returns. WhatsApp support is available for product guidance and assistance.
Ordering & Support
Where can I buy Dove & Thread products?
Our products are available on Amazon.
Is WhatsApp available for ordering?
WhatsApp is for assistance and support. Orders are placed through Amazon only.
Can I buy single items or only sets?
Some products are sold as single items, while others are offered only as sets (for example, towel sets).
Can I modify my order after placing it?
No - our products are standard items and orders are managed through Amazon.
Will I receive an invoice/receipt?
Yes. Amazon provides the order invoice/receipt.
Shipping & Availability
Where are the products made?
Designed in Australia, manufactured in India, and shipped from Amazon warehouses in the USA.
Where do you ship to?
Currently: USA, Mexico, Australia, and New Zealand. More countries will be added over time.
How will I track my order?
Tracking is provided through Amazon for Amazon orders.
Materials & Product Details
What are your bed linens made from?
All bed linens are made from 100% cotton.
What thread counts do you offer?
Currently, our range covers 210 to 600 thread count. Higher thread counts will be introduced in the future.
What are your towels made from and how plush are they?
Our towels are made from 100% cotton ring-spun yarn and finished at 650 GSM for a plush, spa-like feel.
What is included in a towel set?
One bath towel, one hand towel, and one face towel.
Is the mattress protector waterproof?
Yes - it is completely waterproof.
Is the mattress protector breathable and quiet?
Yes - it is designed to be breathable and noiseless.
What pillow types do you offer?
Gel foam, memory foam, ball fiber, and microfiber.
Sizing & What's Included
What sizes are available right now?
Queen and King (more sizes will be introduced in the future).
What is included in the sheet set?
A 4-piece set: 1 fitted sheet, 1 flat sheet, and 2 pillow covers. The fitted sheet can also be purchased separately.
What mattress depth will the fitted sheet fit?
Up to 16 inches.
What duvet cover sizes do you offer?
Queen: 90x96 inches. King: 108x96 inches.
How does the duvet cover close?
Snap buttons made from high-quality stainless steel.
What pillowcase sizes do you offer?
Queen: 20x30 inches. King: 20x36 inches. Oxford borders will be launching soon.
Care Instructions
Should I wash before first use?
Yes, we recommend washing before first use. However, if you do not, it is totally fine.
How should I wash and care for my products?
Please refer to our Care Instructions page for full, product-specific guidance (washing, drying, and longevity tips).
Contact
How can I reach Dove & Thread support?
WhatsApp support is available for assistance and product guidance.
What is your typical response time on WhatsApp?
Within a few minutes to a few hours.
Do you support bulk orders (hotels / Airbnbs / designers)?
Yes - reach out to us on WhatsApp for bulk inquiries.